FAQ

Select a product from any of the categories listed on website. Click on 'Buy Now'. Select any add-ons if you like and proceed towards checkout. Fill up the details here and just complete your payment.

Perfect. We understand this. You can select 'surprise' option at checkout page in sender section.

We are known for our reliability. We love our customers and we need them with us always. Our team works really hard to deliver an experience to welcome you back.

We know how important it is for you to make sure that your gift arrives on time. All the efforts are made to deliver an order within specific time-range if it is a fixed a time delivery or midnight order. Unfortunately we don't take specific requests for timing in standard delivery option.

We know you want to make it special. And to help you personalize your gift, we have all the options available. Just call up our customer service and brief your requirement.

Uh! Okay, please, call our customer care and they will be more than happy to assist you.

You can check it right here.

We accept same day delivery until 8 pm for Flowers and Cakes.Gift products are usually shipped from our warehouse and require transit time of 3-4 working days.

Some special cakes and flower arrangements which require preparation time may also not show under 'same day delivery' date.

Yes, we do. Select cities (check here). Charges for the same are Rs.250 only.

Yes we do. Charges for the same are Rs.195 only.

Umm, let us calculate. Its 2+2-4 =0 :-) It's FREE.

We have the widest coverage of serviceable cities, no matter where your loved ones live. To be able to deliver this wide, there are certain regions which require additional shipping charge.

Yes, we do. Check our International Service countries here.

We accept Credit Cards, Debit Cards, Net Banking, Western Union, PayTm, Mobikwik, Paypal and Deposits in Bank.

Yes.

It may happen due to connectivity issues. Don't panic! Just email us and we will set things right.

The code may have expired or valid on a particular category or price limit. If you've checked all of these and are still experiencing an issue, please report here

You can apply the code at 'cart page' before proceeding to checkout.

All coupons with failed payments remain valid until its designated expiry date.

We're sorry, we can't apply a promo code after the order has been placed. You can however, request an extension by reporting here

If you have available reward points, you will be shown a balance and an option to use them at 'Cart page'.

We will be happy to do so if your order is not already processed. Please, email us the correct address with your order number.

We will be happy to do so if your order is not already processed. Please, email us the correct address with your order number.

We will be happy to do so if your order is not already processed. Please, email us the correct address with your order number.

Usually payment confirmation emails are sent minutes after a successful transaction. If you haven't received it, please login to your account and check order status. If it is in process it means that you can sit back and relax. In case you cannot see your order there, please, email us.

Just login to your account and you can see, manage and/or track your orders.

Our Standard Delivery Timings are 9 am to 8 pm. If your delivery has been delayed beyond 8 pm (or has crossed fixed time or midnight timings), please email us and we will look into it at priority.

If your order had a shipping product, it may arrive separately. Check your order confirmation email for more details. If it's a miss, we apologize. Please, email us and we will look into it.

Midnight orders are delivered between 23.30 hrs to 00.30 hrs.Please, cross check the date selected by you. If your occasion is on 14th Oct, please select 13th Oct with Midnight Shipping as delivery method..

It could be a technical glitch, we apologize. Please, email us your order number and we will have it sorted.

Unfortunately, not. Our riders are on way the whole day and it gets troublesome to receive calls from customers.

In case of office, we may deliver at reception. We will however call the recipient and co-ordinate for best action to be taken.

Order can be canceled 48 hrs prior to delivery date. You can do it by writing a simple email to us.

If the order has not been processed, yes. Just email us your order number.

If your order is canceled 48 hrs prior to delivery date, yes, you will be eligible for a complete refund.

A refund typically takes 3-4 working days to show up in your account. This is however, managed by your bank and may take longer in some cases.

Just login to your account and you can see, manage and/or track your orders.

Just login to your account and go to 'Manage Profile'.

Just login to your account and you can see, manage and/or track your orders.

Just login to your account and you can modify your password.

Just login to your account and you can see, manage and/or track reward points.

That's extremely rare. If you still want to, it will be heartbreaking for us. Just email us and we will get in touch with you.

You can unsubscribe to our emails at any point of time. (incomplete answer)

During Valentine Week, the flowers are expensive and therefore the prices may change depending on date selected by you.
This is applicable with all florists. We, however are offering the Best in Industry Pricing.
To avoid seeing a price change, you can buy from Valentine Category

Ahh, don't fall for a catch. We will not be able to comment on any competitor's pricing. What we can assure you is of a stunning product quality and reliable service. That is what we are known for.

We're sorry, due to high rush of orders we don't accept fixed time deliveries or special requests during Valentine week. The orders, however will be delivered on scheduled date of delivery.

We're sorry, due to high rush of orders we don't accept fixed time deliveries or special requests during Valentine week. The orders, however will be delivered on scheduled date of delivery.

The team is on toes to deliver each order at the earliest. The order may arrive a little late due to high rush during Valentine week, however we promise to make it special.

We're sorry the agents may be busy attending customers, due to high rush during Valentine week, we may experience unusually higher wait times.